Frequently Asked Questions
Do I have to own a dog to hire the motorhome?
No, but you have to be aware that dogs have stayed in the motorhome. Although every effort is made between hires to clean the motorhome thoroughly and remove all traces of dog, there may still be the occassional hair that has escaped the cleaning.
It is not advisable for people who are allergic to dogs to book this motorhome!
The Terms & Conditions mention that the security deposit is not refundable, but then state that the deposit will be refunded provided there are not any penalties. Will we get our deposit back or not?
The deposit serves two purposes:
a) to cover against loss of income due to cancellations
b) to cover against damage / penalties / part of the excess on the insurance in the event of a claim.
So the deposit is not refundable if you cancel your booking (section 13 of the Ts & Cs), although it can be transferred to another booking made within 6 months of the cancellation date.
However, provided that you fully pay for the hire period and do not damage the motorhome or incur any penalties while you are using it (as detailed in section 16 of the Ts & Cs), then the full deposit will be refunded to you within two weeks of you returning the vehicle.
Our dog travels in a metal cage, can we bring it for use in the motorhome?
Yes, provided it fits in.
A mat is provided to sit the cage on, to prevent it sliding around or damaging the vinyl flooring, plus pieces of carpet/foam to protect the sides from damaging the woodwork.
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